Billing Term and Condition
jadjewelrynyc accepts the following credit, debit cards, and digital payment methods for all transactions on our website:
- American Express
- Apple Pay
- Diners Club
- Discover
- Elo
- Google Pay
- JCB
- Mastercard
- PayPal
- Shop Pay
- Venmo
- Visa
2. Payment Process
When you click “checkout” during the purchasing process, you will be redirected to our secure payment gateway. This gateway is designed with robust security protocols to safeguard your financial information. At the payment gateway, you can choose any of the above - mentioned payment methods to finalize your transaction. Once the payment is successfully processed, you will receive an order confirmation via email.
II. Customer Support
1. Contact Information
We provide multiple ways for you to get in touch with our customer support team:
- Email: For general questions, order - related inquiries, or detailed concerns, please email us at support@jadjewelrynyc.shop. We strive to respond to all emails within 24 business hours.
- Phone: If you require immediate assistance, call us at +1 650 504 9444. Our phone support is available from 9:00 AM to 5:00 PM, Monday to Friday, Eastern Standard Time.
- Address: For formal communication or sending physical documents, you can send them to our address: 2001 California St, 603, USA.
2. Support Scope
Our customer support team is well - trained to help you with various issues, including but not limited to:
- Answering questions regarding products, services, and company policies.
- Resolving payment - related issues, such as transaction failures or refund requests.
- Assisting with order tracking, cancellations, and returns.
- Handling technical problems related to the website or your account.
These regulations are subject to change. We advise you to regularly visit our website for the latest information.