Contact Us

How to Reach Us

For any questions or feedback, please contact us via the following channels. We are committed to providing prompt assistance:

1. Email Support

Email Address: Support@jadjewelrynyc.shop

Best For: Non-urgent inquiries (order status, returns, product questions). Include your order number for faster service.

2. Phone Consultation

Phone Number: +1 650 504 9444

Hours: 9:00–21:00 EST (Mon–Sun)

Best For: Urgent issues (order anomalies, payment failures) requiring immediate assistance.

3. Mailing Address

Company Address:

203 Luquer St, 1A

Brooklyn, New York (NY) 11231-4578

United States

Use Cases: Return packages or written correspondence. Please include your order number and contact details in all mailings.

Service Commitments

Email Responses: Replies within 1–2 business days.

Phone Support: Live assistance during business hours; missed calls returned within 24 hours.

Mailing Note: The address is for logistics and written communication only—no walk-in visits, please.