Shipping policy
This policy applies to orders within the USA. By placing an order, you agree to these shipping policies and procedures.
A. Shipping Costs
The shipping cost is calculated at checkout, and you can view it before finalizing your purchase.
B. Transit, Handling & Order Cut - off Time
- Transit Time: Shipments usually take 3 - 5 business days (Monday - Friday) to arrive.
- Order Cut - off Time: Orders must be placed by 5:00 PM Eastern Standard Time (New York) to be processed on the same day.
- Order Handling Time: It generally takes 1 - 2 business days (Monday - Friday) to process an order.
C. Delivery Terms
We use UPS, USPS, or FedEx to deliver products.
D. Change of Address
We cannot change the delivery address once the order is in transit. If you need to change it, contact us at support@jadjewelrynyc.shop within 24 hours of placing the order.
E. Cancellations
You can cancel an order at any time before it is dispatched. If the order has already been sent out, refer to our refund policy.
F. Parcels Damaged in Transit
If you find a parcel damaged:
- Reject it from the courier if possible and contact our customer service.
- If it has been delivered without you present, contact customer service for further instructions.
G. Manufacturer Direct Shipping
For orders shipped this way:
- Shipping Method: Standard economy ground services are used. The carrier may vary based on the manufacturer’s default choice.
- Processing and Handling: It usually takes 1 - 2 business days, but occasional delays may happen.
- Shipping Times: Delivery can take 1 - 5 business days, depending on the manufacturer’s location and your address.
- Tracking Information: You’ll get an email with tracking details after the order is dispatched.
- Communication and Updates: We’ll notify you promptly if there are any delays or issues.
H. International Orders
This policy mainly covers USA orders. For international orders, extra charges like customs duties and taxes may apply. You are responsible for following your country’s regulations and paying any import fees.
I. Tracking Information
After your order is sent, you’ll receive an email with tracking info. If you have problems tracking or questions about your order, contact our customer service at support@jadjewelrynyc.shop.
J. Contact Information
For any shipping - related questions, contact our customer service at support@jadjewelrynyc.shop.
We may update this policy, and changes will be posted on this page. By ordering, you confirm that you’ve read, understood, and agreed to these policies.